REFUND POLICY: No returns are accepted for custom sandals.
FREE EXCHANGE POLICY: No exchanges are accepted for custom sandals.
WARRANTY: We stand behind our products and do everything we can to prevent defects. However, if your sandals break down within the first year, due to any manufacturing defect or other error on our part, they may be returned for repair/replacement free of charge. In order to claim warranty, customers must contact customer service immediately and obtain return form/return authorization number.
Our warranty does not cover:
• Normal wear and tear
• Products showing signs of misuse, abuse, neglect, or alteration
• Problems with sizing. Customers are responsible to assure fit before wearing sandals outside
• Problems that were not immediately reported to customer service
We reserve the right to review each case individually and void warranty at our own discretion. As the situation warrants, we may provide shipping arrangements for defective sandals.
How much room should I leave between my toes and the edge of the template?The final sole shape of your sandal will be the same as the template (although there may be some very slight variations). The amount of excess sole is ultimately up to your own personal preference. However, we recommend that your toes are comfortably positioned within the sole outline and that there is not more than 3/4 inch of space in front of your toes. Too much excess sole can cause the front of the sole to catch and cause tripping.
What if I can see more than one numbers between my toes? How should I choose one?You should stand on the sole template and position your foot as you would like it to fit. Take a pencil and place a mark between your toes, all the way back against your foot where the toes connect. You can then remove your foot from the template and see what number correlates closest to the dot you made. You can double check that number by placing the tip of the pencil on the dot and then placing your foot back on the template with the pencil between your toes as if it were the toe strap.
I have a commonly shaped foot and I don't want to bother with printing templates. Can I get a standard size?Yes, the standard template is template 1 and the standard toe strap
location is #5. While we highly recommend printing the templates to get
the best fit possible, you can select these standard options if you feel
you have pretty standard shaped feet.