What is Unshoes' return policy?
Please click here to see our returns page
Why are there fewer options to select when ordering sandals now?
Please read our blog post explaining the changes we have made to our ordering process.
What options are included with the standard sandals?
All of our standard sandals are now made using template 1 and a toe location of #5 (if applicable). The thickness of the sole and footbed will depend on the individual model and stack height measurements can be found in each product description. If you prefer to select your template, toe strap location, outsole or footbed, custom sandals can be ordered for an additional cost.
How much room should I leave between my toes and the edge of the template?
The final sole shape of your sandal will be the same as the template (although there may be some very slight variations). The amount of excess sole is ultimately up to your own personal preference. However, we recommend that your toes are comfortably positioned within the sole outline and that there is not more than 3/4 inch of space in front of your toes. Too much excess sole can cause the front of the sole to catch and cause tripping.
Do you ship overseas? If so, how do I place my order?
Yes, we frequently ship sandals all over the world including Australia, Singapore, Japan, Russia, Israel and more! Shipping to Canada is USD$18 for 1-2 pairs of sandals. International shipping anywhere else is USD$23 for 1-2 pairs of sandals. You can easily place your order directly through our website and check out using your credit card or PayPal account.
Are your sandals vegan?
Yes, all of our sandals are made with vegan materials and are cruelty-free.
What sandal model would you recommend for running?
While we do not consider ourselves a “running sandal” company, the Wokova Feather was designed with runners in mind. The webbing is narrower and lighter. The buckle system takes a little more to get adjusted but once it is set at the right tension the high-tensile elastic loop allows some stretch to get the sandals on and off more easily. It also creates a "suspension" system that holds the sandal to the foot securely while allowing it to stretch as the foot flexes. The new Keota model also has similar features to the Feather.
All of our models are commonly used for hiking depending on the intensity of the hike. If you are on a longer distance hike and the toe strap may bother you, the Pah Tempe is a good option. The Pah Tempe is very secure for rugged terrain, water, and any time when lateral movement is required. It can also be paired with regular socks if necessary.
The Uinta also offers great stability especially at the front of the foot for downhill hiking and in water situations such as river crossings.
If you are backpacking then you will likely want sandals that can be paired with socks. The Pah Tempe and the Uinta can both be worn with regular socks.
What is the difference between the Pah Tempe & PT Sleek models?
The main difference between the Pah Tempe & PT Sleek models is the width of the straps. The PT Sleek straps are narrower than the Pah Tempe straps. This gives a bit more of a feminine look to the PT Sleek, but can also increase “toe flop”. For this reason, we don’t generally recommend the PT Sleek in large sizes.
Can Unshoes get wet?
Yes! Unshoes are waterproof and are great for use in all sorts of water activities. They can also be hand washed when needed. Read here for more info about how to wash your Unshoes.
My Keota/Wokova Feather sandals are too loose and floppy. I have tightened the straps as tight as they go. Can you help?
The strap system on the Keota and Wokova Feather sandals is designed to be tightened almost infinitely. Simply sliding the buckle back and forth does not tighten or loosen the sandals. Here is a video that will help explain the adjustment process.
What if I want to choose a different template, outsole, footbed or toe strap location?
If the standard options don’t work for you, or you prefer to have a more custom-fitted sandal, you can order any of our sandal styles as custom sandals, allowing you to select the template, outsole, footbed, and toe strap location in addition to the size and strap color.
Custom Sandal FAQ:
Can I return my custom sandals?
Custom sandals are not returnable and cannot be exchanged unless they were made incorrectly or are otherwise defective.
What if I can see more than one number between my toes? How should I choose one?
You should stand on the sole template and position your foot as you would like it to fit. Take a pencil and place a mark between your toes, all the way back against your foot where the toes connect. You can then remove your foot from the template and see what number correlates closest to the dot you made. You can double check that number by placing the tip of the pencil on the dot and then placing your foot back on the template with the pencil between your toes as if it were the toe strap.
What are the differences between the 6mm suction cup & 4mm star outsoles?
There are a couple of major differences. The first is the thickness of the rubber (6mm vs. 4mm). Both soles are flexible and offer excellent ground feel. The next main difference is the tread pattern on the soles. The 6mm sole has a more aggressive tread with more grip than the 4mm sole. This makes it great for trail running, hiking, and water use. The 4mm sole still offers good traction, but creates less friction with smooth surfaces, making it great for road running or just everyday use.
How do I know which footbed to choose?
This is generally a personal preference, but here are some things for you to consider. The standard footbed is our thinnest option, measuring about 1mm thick. It allows for the most flexibility and ground feel and gives you the most minimal sole we offer when paired with the 4mm outsole. The ultra footbed offers a bit more cushioning without sacrificing flexibility. It is great for those who want a little more protection from sharp rocks, sticks and other items. It is also great when paired with the 4mm sole to reduce “floppiness” without adding a lot of extra weight.
What if I have a wide or narrow foot? Can I choose a different template shape?
All of our moccasin-style shoes are made using the same sole shape. They have a wide toe box and we have found that they accommodate all different shapes and widths of feet nicely. We cannot customize the sole shape of the moccasins. Please refer to the sizing chart on the product page for help in selecting the right size.
Are the moccasins waterproof?
Our brown moccasins can be treated with waterproofing leather conditioner but the top piece is hand sewn and the holes are not waterproof. Our suede models can be sprayed with a suede waterproofing but in general, we don't recommend suede in wet conditions.
Can your moccasins be worn with CorrectToes?
Yes! We even sent some of our moccasins to the people at CorrectToes for testing and they have given them their endorsement.