REFUND POLICY: Shoes and sandals purchased with standard options can be returned for a full refund, minus shipping costs, only if they are in new condition and returned within 30 days of product delivery. Products showing wear and tear will not be accepted. No returns are accepted for custom sandals. Customers are responsible for all return postage.
FREE EXCHANGE POLICY: We are pleased to offer free exchanges on shoes or sandals purchased with standard options for any reason within 15 days of product delivery. All items must be in new condition. Products showing wear and tear will not be accepted. Our free exchange policy applies only to US orders. We allow a maximum of 2 free exchanges per customer/per order (exchanging 1-2 pairs from the same order at the same time counts as 1 exchange). No exchanges are accepted for custom sandals.
You must contact us at firstname.lastname@example.org for a RAN prior to sending any items back for refund or exchange. A pre-paid shipping label will be provided for items that qualify under our free exchange policy. Returns and exchanges will not be accepted without proper authorization and any return shipping costs incurred in this case will be the responsibility of the customer.
*Please note: This refund/exchange policy does not apply to closeout shoes or sandals. Please see the product page for more information about returns on closeout sandals.
Our warranty does not cover:
• Normal wear and tear
• Products showing signs of misuse, abuse, neglect, or alteration
• Problems with sizing. Customers are responsible to assure fit before wearing sandals outside
• Problems that were not immediately reported to customer service
We reserve the right to review each case individually and void warranty at our own discretion. As the situation warrants, we may provide shipping arrangements for defective sandals.
How much room should I leave between my toes and the edge of the template?The final sole shape of your sandal will be the same as the template (although there may be some very slight variations). The amount of excess sole is ultimately up to your own personal preference. However, we recommend that your toes are comfortably positioned within the sole outline and that there is not more than 3/4 inch of space in front of your toes. Too much excess sole can cause the front of the sole to catch and cause tripping.