WARRANTY: We stand behind our products and do everything we can to prevent defects. However, if your sandals break down within the first year, due to any manufacturing defect or other error on our part, they may be returned for repair/replacement free of charge. In order to claim warranty, customers must contact customer service immediately and obtain return form/return authorization number.
Our warranty does not cover:
• Normal wear and tear
• Products showing signs of misuse, abuse, neglect, or alteration
• Problems with sizing. Customers are responsible to assure fit before wearing sandals outside
• Problems that were not immediately reported to customer service
We reserve the right to review each case individually and void warranty at our own discretion. As the situation warrants, we may provide shipping arrangements for defective sandals.
How much room should I leave between my toes and the edge of the template?The final sole shape of your sandal will be the same as the template (although there may be some very slight variations). The amount of excess sole is ultimately up to your own personal preference. However, we recommend that your toes are comfortably positioned within the sole outline and that there is not more than 3/4 inch of space in front of your toes. Too much excess sole can cause the front of the sole to catch and cause tripping.