Do you need to return or exchange your Unshoes? No problem!
Buying shoes online is tricky. We get it! Many different brands have different sizing standards that can make things frustrating! That's why we offer as much help as possible to help you get the right fit. We have sizing charts, printable templates, free exchanges, and top notch customer support. However, we realize that sometimes you still don't get the right fit. If you need to return or exchange your Unshoes then we will be happy to assist you! Please read our full return policy below and email us at firstname.lastname@example.org to get started.
REFUND POLICY: Shoes and sandals purchased with standard options can be returned for a full refund, minus shipping costs, only if they are in new condition and returned within 30 days of product delivery. Products showing wear and tear will not be accepted. *No returns are accepted for custom sandals. Customers are responsible for all return postage.*
FREE EXCHANGE POLICY: We are pleased to offer free exchanges on shoes or sandals purchased with standard options for any reason within 15 days of product delivery. All items must be in new condition. Products showing wear and tear will not be accepted. Our free exchange policy applies only to US orders. We allow a maximum of 2 free exchanges per customer/per order (exchanging 1-2 pairs from the same order at the same time counts as 1 exchange).
No exchanges are accepted for custom sandals.
You must contact us at email@example.com for an RAN prior to sending any items back for refund or exchange. A pre-paid shipping label will be provided for items that qualify under our free exchange policy. Returns and exchanges will not be accepted without proper authorization and any return shipping costs incurred in this case will be the responsibility of the customer.
*Please note: This refund/exchange policy does not apply to closeout shoes or sandals. Please see the product page for more information about returns on closeout sandals.