All returns or exchanges must be clean and in new, resellable condition. Some examples of unacceptable conditions include, but are not limited to, dirt, funky foot smell, mold, wear on soles, pet fur/hair, etc. Shoes received in unacceptable condition will be subject to a cleaning surcharge of no less than $10 per pair or may be returned at the customer's expense. Please, inspect your shoes before sending them back to ensure they are clean and show no visible signs of wear.
RETURN POLICY: Shoes and sandals purchased with standard options can be returned within 30 days of product delivery for a full refund, minus shipping costs. No returns are accepted for custom sandals. Customers are responsible for all return postage.
FREE EXCHANGE POLICY: We are pleased to offer free exchanges for size on shoes or sandals purchased with standard options within 15 days of product delivery. Our free exchange policy applies only to US orders. Please do not purchase two different sizes at one time and expect to send one pair back for free. This will be treated as a return, not an exchange. We allow a maximum of 2 free exchanges per customer/per order (exchanging 1-2 pairs from the same order at the same time counts as 1 exchange) and reserve the right to disallow a free exchange at any time if we feel the policy is being improperly taken advantage of. No exchanges are accepted for custom sandals. Free exchanges are not available for items purchased with rewards points.
You must contact us at [email protected] for a RAN prior to sending any items back for refund or exchange. A pre-paid shipping label will be provided for items that qualify under our free exchange policy. Returns and exchanges will not be accepted without proper authorization and any return shipping costs incurred in this case will be the responsibility of the customer.
*Please note: This refund/exchange policy does not apply to closeout shoes or sandals. Please see the product page for more information about returns on closeout sandals.
WARRANTY: We stand behind our products and do everything we can to prevent defects. However, if your sandals break down within the first year, due to any manufacturing defect or other error on our part, they may be returned for repair/replacement free of charge. In order to claim warranty, customers must contact customer service immediately and obtain a return form/return authorization number.
Our warranty does not cover:
• Normal wear and tear
• Products showing signs of misuse, abuse, neglect, or alteration
• Problems with sizing. Customers are responsible to assure fit before wearing sandals outside
• Problems that were not immediately reported to customer service
We reserve the right to review each case individually and void warranty at our own discretion. As the situation warrants, we may provide shipping arrangements for defective sandals.