Please be aware that due to materials shortages, our current turnaround time may be up to two weeks.

Returns

Do you need to return or exchange your Unshoes? No problem!
Buying shoes online can be tricky. We get it! Many different brands have different sizing standards that can make things frustrating! That's why we offer as much help as possible to help you get the right fit. We have sizing charts, printable templates, free exchanges, and top-notch customer support. However, we realize that sometimes you still don't get the right fit.
 
You have 60 days from the order date to return your shoes for a free exchange or a refund. Custom orders & closeout items may not be returned or exchanged.
All returns or exchanges must be clean and in brand new, resellable condition. Some examples of unacceptable conditions include, but are not limited to, dirt, funky foot smell, mold, wear on soles, pet fur/hair, etc. Shoes received in unacceptable condition will be subject to a cleaning surcharge of no less than $10 per pair or may be returned at the customer's expense. 

RETURN SHIPPING COSTS:
Items that are returned for a refund will have shipping costs withheld from their refund. Original shipping and handling charges are non-refundable. Refunds will be processed within 3-5 business days from receipt of return.

Items that are returned for an exchange will be provided the shipping label free of charge and no additional shipping charges will be applied. Only one free exchange will be allowed per order (up to 3 items total). Purchasing two different sizes and then returning one does not count as a free exchange.

Click here to initiate your return or exchange. Provide your order number and email, and you will receive a USPS label for your return shipment.

Customers outside the US: Please contact us at info@unshoesusa.com for help with a return or exchange. Free exchanges are only available for US customers.